TROUBLESHOOTING GUIDE PUBLISHED DATE: 11/28/2005 Copyright 2005 RICOH Corporation. All rights reserved. Page 1 of 15 www.ricohuniversity.com
Page 10 of 15 8. OPTIONAL UNITS Subject Symptom TSB # Cause Solution Note Booklet finisher: Edges of folded sheets not parallel Grounding plate bent
Page 11 of 15 9. SCANNING Subject Symptom TSB # Cause Solution Note Compression error The grayscale 'Compression' setting in the Scanner Sy
Page 12 of 15 10. IMAGE PROBLEMS Subject Symptom TSB # Cause Solution Note Abnormal image The image appears abnormal. Firmware History IPU firmware I
Page 13 of 15 11. NOISE Subject Symptom RTB # Cause Solution Note Booklet finisher: Loud noise Grounding plate bent at installation TSB 001 Error by
Page 14 of 15 12. FAX Subject Symptom TSB # Cause Solution Note Cannot receive through a PBX TSB B712-001 The ring signal from the PBX is not compa
Page 15 of 15 13. OTHERS Subject Symptom TSB # Cause Solution Note ‘Please wait’ Continue to show in the ready condition when the machine resumes p
Page 2 of 15 1. PAPER FEED ERRORS Subject Symptom TSB # Cause Solution Note Bypass tray Paper cannot be fed when the paper side fence is moved duri
Page 3 of 15 2. COPY PROCESS Subject Symptom TSB # Cause Solution Note TD sensor not initialized Not executed even if the toner cartridge is set cor
Page 4 of 15 3. CONNECTIVITY Subject Symptom TSB # Cause Solution Note Scan Router Multiple page documents scanned with the single-page PDF setting
Page 5 of 15 Subject Symptom TSB # Cause Solution Note Smart Device Monitor if multiple PCs are accessing the machine at the same time, cannot confi
Page 6 of 15 4. PRINTING Subject Symptom TSB # Cause Solution Note Cannot print Sometimes after a power cycle, the machine cannot accept jobs from
Page 7 of 15 5. OPERATION PANEL Subject Symptom TSB # Cause Solution Note Nothing on the LCD The scanner DC harness disconnected from the SIO board
Page 8 of 15 6. SECURITY Subject Symptom TSB # Cause Solution Note Windows Authentication Available functions cannot be restricted to groups using a
Page 9 of 15 7. ERROR CODES Subject Symptom TSB # Cause Solution Note Jam 22 Occurs at incorrect times Firmware History Engine firmware bug that oc
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