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®SERVICE MANUAL000832MIUG031/G032/G049/G054®RICOH GROUP COMPANIESCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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CHECKING THE CONNECTIONS 12 March 1999G031/G032 3-6 SM3.8.2 CONNECTION BETWEEN PRINTER CONTROL BOARDAND NETWORK INTERFACE BOARDThere are three ways t

SERVICE TABLES AND PROCEDURESCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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OVERVIEWSM 4-1 G031/G032ServiceTables andProcedures4. SERVICE PROCEDURES AND TABLES4.1 OVERVIEWThere are three service menus with this machine.• Ser

SERVICE PROGRAM MODEG031/G032 4-2 SM4.2 SERVICE PROGRAM MODECAUTIONBefore accessing the service menu, do the following:Confirm that there is no prin

SERVICE PROGRAM MODESM 4-3 G031/G032ServiceTables andProcedures4.2.2 SERVICE PROGRAM MODE MENU TREEThe following diagram shows the service mode menu

SERVICE PROGRAM MODEG031/G032 4-4 SMAccessing the Required ProgramSelect each program level in sequence.1. Scroll through the 1st level programs usin

SERVICE PROGRAM MODESM 4-5 G031/G032ServiceTables andProcedures4.2.3 SERVICE MODE MENU TABLEIn the Function column, comments are in italics.Menu Leve

SERVICE PROGRAM MODEG031/G032 4-6 SMMenu LevelLevel 1 Level 2Function SettingsViews and resets the paper feedcounter.To view the counter, press the“En

SERVICE PROGRAM MODESM 4-7 G031/G032ServiceTables andProceduresMenu LevelLevel 1 Level 2Function SettingsMain Motor1,200 dpiMotorPolygonMotorLaser Ena

LEGENDPRODUCT CODE COMPANYGESTETNER RICOH SAVING031 P7020 AP2000 SLP20G032 P7014 AP1400 SLP14G049 P7021 AP2100 SLP21G054 P7016 AP1600 SLP16DOCUMENTATI

SERVICE PROGRAM MODEG031/G032 4-8 SMMenu LevelLevel 1 Level 2Function SettingsViews and stores the printer IDTo view the printer ID, press the“Enter”

SERVICE PROGRAM MODESM 4-9 G031/G032ServiceTables andProcedures4.2.4 PRINT LOGSampleAn example of the print log follows.ROM versionEngine ROM version

SERVICE PROGRAM MODEG031/G032 4-10 SMPrinting the Log SheetTo print the log sheet, do the following.1. Turn on the machine while pressing the “On Lin

SERVICE PROGRAM MODESM 4-11 G031/G032ServiceTables andProcedures[C]: Controller ROM versionThe printer control board firmware version. The controller

SERVICE PROGRAM MODEG031/G032 4-12 SM[I]: Error LoggingThe ten latest engine errors are logged. The counters go up every 200 prints. Forexample, if th

SERVICE PROGRAM MODESM 4-13 G031/G032ServiceTables andProcedures4.2.5 PRINTER IDOverviewThe user can buy fonts and install them in the printer hard d

SERVICE PROGRAM MODEG031/G032 4-14 SM3. Use the “arrow” key to change the number and pressthe “Enter” key to store the displayed number.NOTE: Store t

IC CARD BOOT SERVICE MODESM 4-15 G031/G032ServiceTables andProcedures4.3 IC CARD BOOT SERVICE MODE4.3.1 OVERVIEWThe IC card booting service menu is a

IC CARD BOOT SERVICE MODEG031/G032 4-16 SM4.3.3 IC CARD BOOT SERVICE MODE TREEAccessing the Required ProgramSelect each program level in sequence.1.

IC CARD BOOT SERVICE MODESM 4-17 G031/G032ServiceTables andProcedures4.3.4 SERVICE MENU TABLEMenu Item FunctionUpdate controller firmware using an IC

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EEPROM AND NVRAM RESET PROCEDURESG031/G032 4-18 SM4.4 EEPROM AND NVRAM RESET PROCEDURESThe following table shows what data is stored in the EEPROM an

DOWNLOADING NEW CONTROLLER SOFTWARESM 4-19 G031/G032ServiceTables andProcedures4.5 DOWNLOADING NEW CONTROLLER SOFTWARE4.5.1 OVERVIEWThis section expl

DOWNLOADING NEW CONTROLLER SOFTWAREG031/G032 4-20 SM4.5.2 DOWNLOADING NEW FIRMWARE FROM AN IC CARDPreparation• IC card containing new firmware• IC

DOWNLOADING NEW CONTROLLER SOFTWARESM 4-21 G031/G032ServiceTables andProceduresG032Downloading Procedure1. Turn off the printer.2. Change DIP SW1 to

DOWNLOADING NEW CONTROLLER SOFTWAREG031/G032 4-22 SM5. The service menu will appear as follows. Do thefollowing step by step.NOTE: The term “Stinger”

USER MENUSM 4-23 G031/G032ServiceTables andProcedures4.6 USER MENUPAPER INPUTCONFIG. PAGEJOB CONTROLMAINTENANCELIST PRINTUSER MENU CHARTPCL FONT LIS

ECB TEST PATTERNG031/G032 4-24 SM4.7 ECB TEST PATTERNWhen the TB1 pins on the ECB board are shorted, the lattice test pattern is printedout from the

DIAGNOSTIC TEST MODESSM 4-25 G031/G032ServiceTables andProcedures4.8 DIAGNOSTIC TEST MODES4.8.1 OVERVIEWThis machine has two types of diagnostic test

DIAGNOSTIC TEST MODESG031/G032 4-26 SM4.8.3 DETAILED DIAGNOSTIC MODEEntering Detailed Diagnostic ModeTo enter this mode, turn the machine off and on

DIAGNOSTIC TEST MODESSM 4-27 G031/G032ServiceTables andProcedures4.8.4 DIAGNOSTIC TEST DETAILSModeItemNormal DetailFunctionAlways executedVR4300 (CP

SM i G031/G032/G049/G054TABLE OF CONTENTSOVERALL INFORMATION1. OVERALL MACHINE INFORMATION ... 1-11.1 SPECIFICA

DIAGNOSTIC TEST MODESG031/G032 4-28 SMLoopback Connector for the Centronics InterfaceLoopback Connector for the RS232C Interface\STROBEDATA1DATA2DATA3

FIRMWARE HISTORY SM 4-29 G031/G032 Service Tables and Procedures 4.9 FIRMWARE HISTORY 4.9.1 G031 CONTROLLER FIRMWARE MODIFICATION HISTORY G031 CONTRO

FIRMWARE HISTORY G031/G032 4-30 SM 4.9.2 G032 CONTROLLER FIRMWARE MODIFICATION HISTORY G032 CONTROLLER FIRMWARE MODIFICATION HISTORY DESCRIPTION OF

PREVENTIVE MAINTENANCECÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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PreventiveMaintenancePREVENTIVE MAINTENANCE SCHEDULESM 5-1 G031/G0325. PREVENTIVE MAINTENANCE5.1 PREVENTIVE MAINTENANCE SCHEDULEAll PM will be done b

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REPLACEMENT AND ADJUSTMENTCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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12 March 1999 COVERSSM 6-1 G031/G032ReplacementandAdjustment6. REPLACEMENT AND ADJUSTMENT6.1 COVERS6.1.1 EXTERIOR COVER REMOVALG0311. Remove the fus

G031/G032/G049/G054 ii SM2.6.2 FUSING ...2-302.6.3 FUSING UNI

COVERSG031/G032 6-2 SM6.1.2 FRONT COVER REMOVAL1. Remove the by-pass tray. (Refer to By-pass Tray Removal, section 6.4.1.)2. Open the front cover.3

12 March 1999 COVERSSM 6-3 G031/G032ReplacementandAdjustment6.1.3 CONTROL BOARD COVER REMOVAL1. Remove the top, left and right covers. (Refer to Ext

FUSING UNITG031/G032 6-4 SM6.2 FUSING UNIT6.2.1 FUSING UNIT REPLACEMENTCAUTIONBe careful when removing the fusing unit, because it could be very ho

12 March 1999 FUSING UNITSM 6-5 G031/G032ReplacementandAdjustment6.2.2 HOT ROLLER AND FUSING LAMP REPLACEMENT1. Remove the fusing unit. (Refer to Fu

FUSING UNITG031/G032 6-6 SM6. Remove the two screws [A] securing the terminals.7. Replace the fusing lamp [B].NOTE: Do not touch the fusing lamp wit

12 March 1999 FUSING UNITSM 6-7 G031/G032ReplacementandAdjustment6.2.3 PRESSURE ROLLER REPLACEMENT1. Perform steps 1 to 5 of Hot Roller and Fusing L

FUSING UNITG031/G032 6-8 SM6.2.4 FUSING THERMOFUSE REPLACEMENT1. Remove the hot roller. (Refer to Hot Roller and Fusing Lamp Replacement,section 6.2

12 March 1999 FUSING UNITSM 6-9 G031/G032ReplacementandAdjustment6.2.5 FUSING DRAWER CONNECTOR REPLACEMENT1. Remove the hot roller. (Refer to Hot Ro

TRANSFER ROLLERG031/G032 6-10 SM6.3 TRANSFER ROLLER6.3.1 TRANSFER ROLLER REPLACEMENT1. Open the front cover.2. Open the transfer roller cover [A].

12 March 1999 PAPER FEEDSM 6-11 G031/G032ReplacementandAdjustment6.4 PAPER FEED6.4.1 BY-PASS TRAY REMOVALG0311. Open the by-pass tray [A].2. While

SM iii G031/G032/G049/G054 4.2.1 ENABLING AND DISABLING SERVICE PROGRAM MODE ...4-2 4.2.2 SERVICE PROGRAM MODE MENU TREE...

PAPER FEEDG031/G032 6-12 SM6.4.2 BY-PASS FEED ROLLER REPLACEMENTG0311. Remove the right cover. (Refer to Exterior Cover Removal, section 6.1.1.)2.

12 March 1999 PAPER FEEDSM 6-13 G031/G032ReplacementandAdjustment4. Remove the by-pass feed solenoid [A] (1 screw).NOTE: When reinstalling the by-pas

PAPER FEEDG031/G032 6-14 SMG0321. Remove the front cover. (Refer to Front Cover Removal, section 6.1.2.)2. Remove the by-pass feed roller cover [A],

12 March 1999 PAPER FEEDSM 6-15 G031/G032ReplacementandAdjustment6.4.3 PAPER FEED ROLLER REPLACEMENTG0311. Draw out the paper cassette.2. While rel

PAPER FEEDG031/G032 6-16 SMG0321. Draw out the paper cassette.2. While releasing the hook [A], remove the paper feed roller [B].NOTE: Do not touch t

12 March 1999 PAPER FEEDSM 6-17 G031/G032ReplacementandAdjustment6.4.4 RELAY ROLLER REPLACEMENT (G032 ONLY)1. Remove the by-pass feed roller cover.

PAPER FEEDG031/G032 6-18 SM6.4.5 FRICTION PAD REPLACEMENT1. Draw out the paper cassette.2. Remove the paper from the paper tray. Turn the tray upsi

12 March 1999 PAPER FEEDSM 6-19 G031/G032ReplacementandAdjustment6.4.6 TRAY PAPER FEED CLUTCH REPLACEMENT1. Remove the control board cover. (Refer t

LASER UNITG031/G032 6-20 SM6.5 LASER UNITWARNINGTurn off the main switch and unplug the machine before attempting any ofthe procedures in this secti

12 March 1999 LASER UNITSM 6-21 G031/G032ReplacementandAdjustment6.5.2 LASER UNIT/SHIELD GLASS REPLACEMENTLaser Unit1. Remove the top cover. (Refer

G031/G032/G049/G054 iv SM6.4.2 BY-PASS FEED ROLLER REPLACEMENT ...6-126.4.3 PAPER FEED ROLLER REPLACEMENT...

LASER UNITG031/G032 6-22 SM6.5.3 LD UNIT/LASER SYNCHRONIZATION DETECTOR REPLACEMENTG031LD Unit1. Remove the laser unit. (Refer to Laser Unit/Shield

12 March 1999 LASER UNITSM 6-23 G031/G032ReplacementandAdjustment6.5.4 POLYGONAL MIRROR MOTOR REPLACEMENTG031NOTE: When doing the following steps, ta

LASER UNITG031/G032 6-24 SM6.5.5 LD UNIT/POLYGONAL MIRROR MOTOR REPLACEMENTG032LD Unit1. Remove the top cover. (Refer to Exterior Cover Removal, sec

12 March 1999 OTHERSSM 6-25 G031/G032ReplacementandAdjustment6.6 OTHERS6.6.1 TONER NEAR-END SENSOR REPLACEMENT1. Remove the control board cover. (Re

OTHERSG031/G032 6-26 SM6.6.2 MAIN MOTOR/GEAR BOX REMOVALMain Motor1. Remove the right cover. (Refer to Exterior Cover Removal, section 6.1.1.)2. Re

12 March 1999 OTHERSSM 6-27 G031/G032ReplacementandAdjustment6.6.3 ENGINE CONTROL BOARD REPLACEMENTCAUTIONBefore replacing the engine control board,

OTHERSG031/G032 6-28 SM6.6.4 PRINTER CONTROL BOARD REPLACEMENTCAUTIONBefore replacing the engine control board, do the following:Make sure that ther

12 March 1999 OTHERSSM 6-29 G031/G032ReplacementandAdjustment6.6.5 HIGH VOLTAGE SUPPLY BOARD1. Remove the control board cover. (Refer to Control Boa

OTHERSG031/G032 6-30 SM6.6.6 POWER SUPPLY UNIT REPLACEMENT1. Remove the control board cover. (Refer to Control Board Cover Removal,section 6.1.3.)2.

12 March 1999 PRINT REGISTRATION ADJUSTMENTSM 6-31 G031/G032ReplacementandAdjustment6.7 PRINT REGISTRATION ADJUSTMENTPerform the following adjustment

SM v G031/G032/G049/G054PAPER FEED UNIT G914/G9151. OVERALL MACHINE INFORMATION ... 9-11.1 SPECIFICATIONS...

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TROUBLESHOOTINGCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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OPERATOR ERRORSSM 7-1 G031/G032Trouble-shooting7. TROUBLESHOOTING7.1 OPERATOR ERRORSFunction Error MessageFront Cover Open Close Front CoverPaper Siz

OPERATOR ERRORSG031/G032 7-2 SMPaper MisfeedMessage:• Remove Misfeed Front Cover & Tray• Remove Misfeed Open Front CoverDefinition:There is a misf

OPERATOR ERRORSSM 7-3 G031/G032Trouble-shootingTray Installation ErrorMessage:Install Tray XXDefinition:Tray XX is not installed correctly.Reset Metho

OPERATOR ERRORSG031/G032 7-4 SMMemory OverflowMessage:Memory OverflowDefinition:There is not enough memory to print the data.Reset Method:If the “Auto

OPERATOR ERRORSSM 7-5 G031/G032Trouble-shootingRS232C Board ErrorMessage:Error SC_2900Definition:Error in the optional RS232C board.Reset Method:Remov

PRINTER ENGINE SC CODESG031/G032 7-6 SM7.2 PRINTER ENGINE SC CODESSC No. Function302 High Voltage Power Supply Error320 Polygon Mirror Motor Error322

PRINTER ENGINE SC CODESSM 7-7 G031/G032Trouble-shootingSC322: Laser Synchronization ErrorDefinition:The laser synchronization signal cannot be detecte

G031/G032/G049/G054 vi SM 2.3 SETUP FOR VARIOUS NETWORK TYPES ...10-6 2.3.1 PEER-TO-PEER NETWORK...

PRINTER ENGINE SC CODESG031/G032 7-8 SMSC544: Fusing Low Temperature ErrorDefinition:A fusing temperature of lower than 100°C is detected for 1 second

DIAGNOSTIC ERROR CODESSM 7-9 G031/G032Trouble-shooting7.3 DIAGNOSTIC ERROR CODES7.3.1 DIAGNOSTIC ERROR CODE TABLEThe diagnostic error codes are show

DIAGNOSTIC ERROR CODESG031/G032 7-10 SMPower-up and Detailed Diagnostic Modes – Program Execution ErrorsError Code Description Possible Cause∗∗A1Acces

DIAGNOSTIC ERROR CODESSM 7-11 G031/G032Trouble-shootingDetailed Diagnostic Mode – Other ErrorsDevice. Code Description Possible Cause0101 Clock freque

DIAGNOSTIC ERROR CODESG031/G032 7-12 SMDevice. Code Description Possible Cause0601Addition error during floating pointoperations with low accuracy mod

DIAGNOSTIC ERROR CODESSM 7-13 G031/G032Trouble-shootingDevice. Code Description Possible Cause090BInterrupt request error of the VR4300 whenthe INIT s

DIAGNOSTIC ERROR CODESG031/G032 7-14 SMDevice. Code Description Possible Cause0926 Interrupt masking error in DMA mode0927 Loopback data error in DMA

DIAGNOSTIC ERROR CODESSM 7-15 G031/G032Trouble-shootingDevice. Code Description Possible Cause1010 Formatting error1011 Version errorOptional DIMM1012

DIAGNOSTIC ERROR CODESG031/G032 7-16 SMDevice. Code Description Possible Cause1401 Initialization error1402Empty interrupt request error of the ASIC i

ELECTRICAL COMPONENT DEFECTSSM 7-17 G031/G032Trouble-shooting7.4 ELECTRICAL COMPONENT DEFECTS7.4.1 SENSORSComponent(Symbol)CN Condition SymptomOpen A

SM vii G031/G032/G049/G054APPENDIX1. DOWNLOADING CONTROLLER FIRMWARE... APPENDIX-11.1 OVERVIEW ...

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ENVELOPE FEEDER G913CÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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SPECIFICATIONSSM 8-1 G031/G032EnvelopeFeeder G9131. OVERALL INFORMATION1.1 SPECIFICATIONSEnvelope Size: Com#10 (4.125" x 9.5")C6 (114 x 162

PAPER LIFTG031/G032 8-2 SM2. DETAILED SECTION DESCRIPTIONS2.1 PAPER LIFTRefer to the paper feed section in the service manual for the main body.CÓPI

PAPER LIFTSM 8-3 G031/G032EnvelopeFeeder G9133. INSTALLATIONSee the “Installing the Envelope Feeder” in section 2 (Installing Options) of theoperating

FRICTION PAD REPLACEMENTG031/G032 8-4 SM4. REPLACEMENT AND ADJUSTMENT4.1 FRICTION PAD REPLACEMENT1. Draw out the envelope feeder.2. While unhooking

PAPER FEED UNIT G914/G915CÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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SPECIFICATIONSSM 9-1 G031/G032Paper FeedUnitG914/G9151. OVERALL MACHINE INFORMATION1.1 SPECIFICATIONS1.1.1 G031 (PAPER FEED UNIT G915-17, G914-17)Co

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MECHANICAL COMPONENT LAYOUTG031/G032 9-2 SM1.2 MECHANICAL COMPONENT LAYOUTG031G0321. Paper Feed Roller 2. Friction PadG914V500.WMFG914V501.WMF1212C

ELECTRICAL COMPONENT LAYOUTSM 9-3 G031/G032Paper FeedUnitG914/G9151.3 ELECTRICAL COMPONENT LAYOUTG031G0321. Paper Feed Unit Board2. Paper Feed Moto

ELECTRICAL COMPONENT DESCRIPTIONG031/G032 9-4 SM1.4 ELECTRICAL COMPONENT DESCRIPTIONSymbol Name Function Index No.MotorM1 Paper Feed Motor Drives all

PAPER SIZE DETECTIONSM 9-5 G031/G032Paper FeedUnitG914/G9152. DETAILED SECTION DESCRIPTIONS2.1 PAPER SIZE DETECTIONRefer to Paper Size Detection for

PAPER FEEDG031/G032 9-6 SM2.5 PAPER FEEDThe paper feed motor drives the PFU paper feed clutch gear [A] and the drive rollergear [B] through several g

PAPER FEEDSM 9-7 G031/G032Paper FeedUnitG914/G915The PFU paper feed clutch turns on at the same time as the paper feed motorstarts. The paper actuates

PAPER FEEDG031/G032 9-8 SM3. INSTALLATIONSee the “Paper Feed Unit Installation” sheet that comes with the OperatingInstructions.CÓPIA NÃO CONTROLADACÓ

PAPER FEED UNIT (OPTION FOR G031)SM 9-9 G031/G032Paper FeedUnitG914/G9154. REPLACEMENT AND ADJUSTMENT4.1 PAPER FEED UNIT (OPTION FOR G031)4.1.1 PAPE

PAPER FEED UNIT (OPTION FOR G031)G031/G032 9-10 SM4.1.2 DRIVE ROLLER REPLACEMENT1. Remove the paper feed assembly. (Refer to Paper Feed Assembly Rem

PAPER FEED UNIT (OPTION FOR G031)SM 9-11 G031/G032Paper FeedUnitG914/G9154.1.3 PAPER FEED MOTOR REPLACEMENT1. Remove the paper feed assembly. (Refer

SM a G031/G032IMPORTANT SAFETY NOTICESPREVENTION OF PHYSICAL INJURY1. Before disassembling or assembling parts of the printer and peripherals,make s

PAPER FEED UNIT (OPTION FOR G031)G031/G032 9-12 SM4.1.4 PAPER FEED CLUTCH REMOVAL1. Remove the paper feed assembly. (Refer to Paper Feed Assembly Re

PAPER FEED UNIT (OPTION FOR G031)SM 9-13 G031/G032Paper FeedUnitG914/G9154.1.5 PAPER FEED UNIT BOARD/PAPER SIZE SWITCHREPLACEMENTPaper Feed Unit Boar

PAPER FEED UNIT (OPTION FOR G032)G031/G032 9-14 SM4.2 PAPER FEED UNIT (OPTION FOR G032)4.2.1 PAPER FEED ROLLER/PAPER FEED CLUTCHREPLACEMENT1. Draw

PAPER FEED UNIT (OPTION FOR G032)SM 9-15 G031/G032Paper FeedUnitG914/G9154.2.2 PAPER DRIVE ROLLER REPLACEMENT1. Draw out the paper cassette.2. Remo

PAPER FEED UNIT (OPTION FOR G032)G031/G032 9-16 SM4.2.3 DRIVE ROLLER IDLER/FRICTION PAD REPLACEMENTDrive Roller Idler1. Draw out the paper cassette.

PAPER FEED UNIT (OPTION FOR G032)SM 9-17 G031/G032Paper FeedUnitG914/G9154.2.4 PAPER FEED MOTOR/PAPER FEED UNIT BOARDREPLACEMENTPaper Feed Motor1. R

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NETWORK INTERFACE BOARD G919TYPE 2000CÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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SPECIFICATIONSSM 10-1 G031/G032NetworkInterfaceBoard G9191. OVERALL MACHINE INFORMATION1.1 SPECIFICATIONSItem SpecificationType Internal Network Inte

G031/G032 b SMLASER SAFETYThe Center for Devices and Radiological Health (CDRH) prohibits the repair oflaser-based optical units in the field. The opt

HARDWARE INSTALLATION 12 March 1999G031/G032 10-2 SM2. INSTALLATION PROCEDURE2.1 HARDWARE INSTALLATIONRefer to the base engine or printer controller

PROGRAMMING NETWORK/PROTOCOL PARAMETERSSM 10-3 G031/G032NetworkInterfaceBoard G9192.2 PROGRAMMING NETWORK/PROTOCOLPARAMETERSThis section provides a su

PROGRAMMING NETWORK/PROTOCOL PARAMETERS 12 March 1999G031/G032 10-4 SM2.2.2 TCP/IP NETWORKTCP/IP Parameter DetailsThe following TCP/IP parameters are

PROGRAMMING NETWORK/PROTOCOL PARAMETERSSM 10-5 G031/G032NetworkInterfaceBoard G919Possible Problems with DHCP Parameter Settings1. IP address conflic

SETUP FOR VARIOUS NETWORK TYPES 12 March 1999G031/G032 10-6 SM2.3 SETUP FOR VARIOUS NETWORK TYPES2.3.1 PEER-TO-PEER NETWORKWindows for WorkgroupsTher

SETUP FOR VARIOUS NETWORK TYPESSM 10-7 G031/G032NetworkInterfaceBoard G9192.3.2 NOVELL NETWARE NETWORKBindery NetworkUse the NetWare Setup utility to

FACTORY RESET (NVRAM CLEAR) 12 March 1999G031/G032 10-8 SM3. SERVICE TABLES AND PROCEDURES3.1 FACTORY RESET (NVRAM CLEAR)When the machine or the net

FLASH ROM UPDATESM 10-9 G031/G032NetworkInterfaceBoard G9193.2 FLASH ROM UPDATE3.2.1 INTRODUCTIONBefore you update network interface card firmware, yo

FLASH ROM UPDATE 12 March 1999G031/G032 10-10 SM3.2.2 FLASHUP UTILITY (FOR NOVELL IPX NETWORKS)System Requirements• Windows 3.1x/95/98, Windows NT3.5

FLASH ROM UPDATESM 10-11 G031/G032NetworkInterfaceBoard G919Firmware Update Procedure1. Login to the NetWare network as “supervisor” or a user with s

OVERALL INFORMATION G031/G032PAPER FEED UNIT G914/G915DETAILED DESCRIPTIONS G031/G032NETWORK INTERFACE BOARD G919INSTALLATION G031/G032G049/G054 SERVI

FLASH ROM UPDATE 12 March 1999G031/G032 10-12 SM6. After the firmware has been downloaded successfully, the following messagepops up. Then click “OK”

FLASH ROM UPDATESM 10-13 G031/G032NetworkInterfaceBoard G9193.2.3 FTPDL UTILITY (FOR TCP/IP NETWORKS)System Requirements• Windows 3.1x/95/98, Windows

FLASH ROM UPDATE 12 March 1999G031/G032 10-14 SMFirmware Update Procedure1. Start the FTPDL utility.2. Choose [FIle] - [Download].3. Choose a new

FLASH ROM UPDATESM 10-15 G031/G032NetworkInterfaceBoard G9195. Enter the password programmed in the network interface card (“sysadm” is thedefault),

LED INDICATIONS 12 March 1999G031/G032 10-16 SM4. TROUBLESHOOTING4.1 LED INDICATIONSTwo LEDs visible from the outside, oneamber and one green, indica

FIRMWARE HISTORY SM 10-17 G031/G032 Network Interface Board G919 4.2 FIRMWARE HISTORY G919 NIB FIRMWARE MODIFICATION HISTORY DESCRIPTION OF MODIFICAT

FIRMWARE HISTORY G031/G032 10-18 SM G919 NIB FIRMWARE MODIFICATION HISTORY DESCRIPTION OF MODIFICATION FIRMWARE LEVEL SERIAL NUMBER FIRMWARE VERSIO

G049/G054SERVICE MANUALCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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SM 11-1 G049/G054G049/G0541. OVERALL MACHINE INFORMATION1.1 SPECIFICATIONSNOTE: The new information for the G049/G054 is underlined in bold face.Pri

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G049/G054 11-2 SMUtility Software 1. Printer Drivers2. PS PPD Files3. Font manager4. Aficio Manager5. Operating Instructions (G049/G054 – 22, 27)6. Po

SM 11-3 G049/G054G049/G0542. DETAILED SECTION DESCRIPTIONS2.5 PAPER FEED2.5.1 OVERVIEW G054The built-in tray for the G032 can only hold A4/letter size

G049/G054 11-4 SMG054FlashROMDIP SWASICEEPROMCPURAMRAMCentronics I/FOption Bus (CN 2)DIMM SlotControl PanelEngine I/FCÓPIA NÃO CONTROLADACÓPIA NÃO CON

SM 11-5 G049/G054 G049/G054 2.10.2 DEVICES Devices Description CPU 133 MHz VR4310 ASIC: ROCKY Z Memory map control Reset signal DRAM control DM

G049/G054 11-6 SM 3. G049/G054 FIRMWARE HISTORY 3.1 G049 ENGINE FIRMWARE MODIFICATION HISTORY G049 ENGINE FIRMWARE MODIFICATION HISTORY DESCRIPTI

SM 11-7 G049/G054 G049/G054 3.3 G049 CONTROLLER FIRMWARE MODIFICATION HISTORY G049 CONTROLLER FIRMWARE MODIFICATION HISTORY DESCRIPTION OF MODIFICATI

G049/G054 11-8 SM 3.4 G054 CONTROLLER FIRMWARE MODIFICATION HISTORY G054 CONTROLLER FIRMWARE MODIFICATION HISTORY DESCRIPTION OF MODIFICATION FIR

APPENDIXDownloading Controller Firmwarefor G031/G032NOTE: In the following section the G031/G032 printer is occasionally referred to asthe “Stinger”.

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OVERVIEWSM A-1 G031/G032APPENDIX1. DOWNLOADING CONTROLLER FIRMWARE1.1 OVERVIEWThis appendix describes the methods available to upgrade the controller

OVERALL INFORMATIONCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

OVERVIEWG031/G032 A-2 SM1.1.2 PC, VIA PARALLEL PORTAt the customer site, new firmware can be downloaded to the printer from a PC viaa parallel cable

OVERVIEWSM A-3 G031/G032APPENDIX1.1.4 DIMM (GO49/G054)The DIMM ROM, used for downloading controller firmware, is not supported by theG049/G054. There

SERVICE TOOLSG031/G032 A-4 SM1.2 SERVICE TOOLS1.2.1 OPERATION PANELThe locations of the keys on the operation panel are shown below.G031X504.WMFG031X5

SERVICE TOOLSSM A-5 G031/G032APPENDIX1.2.2 SERVICE TOOL MENUSThere are two service menus that include tools for downloading firmware. Theseare the IC

SERVICE TOOLSG031/G032 A-6 SMTEST Print menuSub menu FunctionRepeat Repeat latest actionTotal Pattern Print total pattern2 x 2 Print 2 x 2 dots patter

SERVICE TOOLSSM A-7 G031/G032APPENDIXService Tool MenuEntering This Menu1. Turn off the printer.2. Turn on the printer again while pressing the “On

USING AN IC CARDG031/G032 A-8 SM1.3 USING AN IC CARD1.3.1 PREPARING THE IC CARDTwo MethodsThere are two ways to do this:• Swapbox• Copy to an IC car

USING AN IC CARDSM A-9 G031/G032APPENDIXByte Swap Procedure1. Start the service utility (click ‘stinger.exe’ or the SSU icon)2. Click the Byte Swap

USING AN IC CARDG031/G032 A-10 SMDownloading to the IC CardThe firmware can be downloaded either with the Windows SSU utility or using MS-DOS.Stinger

USING AN IC CARDSM A-11 G031/G032APPENDIXSecond, prepare the PC6. Start the utility (click stinger.exe or the SSU icon). The downloading utilitywindo

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USING AN IC CARDG031/G032 A-12 SM8. Click the “Reference” key and select the firmware file that you wish to download(eg. P3carddwn.rom).NOTE: Only a

USING AN IC CARDSM A-13 G031/G032APPENDIX1.3.2 DOWNLOADING FROM THE IC CARD TO THE PRINTERThis is explained in ‘Downloading New Controller Software’

USING A DIMMG031/G032 A-14 SM1.4 USING A DIMM1.4.1 PREPARING THE DIMMPreparationIn summary, the procedure is as follows:1. Make a byte-swapped file

USING A DIMMSM A-15 G031/G032APPENDIX2. Click the Byte Swap button.3. Select the source file name (eg. P3card.rom) from the file list.4. Enter the

USING A DIMMG031/G032 A-16 SM6. Use the “arrow” key to select “Copy to DIMM”.7. Press the “Enter” key then the “Form Feed” key.Second, prepare the P

USING A DIMMSM A-17 G031/G032APPENDIX10. The download window is displayed.11. Click the “Reference” key and select the firmware file that you wish to

USING A DIMMG031/G032 A-18 SM12. Then click the Enter button. The download is started.• The bar in the download window of the SSU goesup to 100 %.• Th

USING A DIMMSM A-19 G031/G032APPENDIX1.4.2 DOWNLOADING FROM THE DIMM TO THE PRINTERThe firmware on a DIMM card can be copied to the flash ROM inside

COPYING FROM A PC DIRECTLYG031/G032 A-20 SM1.5 COPYING FROM A PC DIRECTLY1.5.1 PREPARATIONIn summary, the procedure is as follows:1. Make a byte-swa

COPYING FROM A PC DIRECTLYSM A-21 G031/G032APPENDIX1. Click the Byte Swap button.2. Select the source file name (eg. P3card.rom) from the file list.3

OverallInformationSPECIFICATIONSSM 1-1 G031/G0321. OVERALL MACHINE INFORMATION1.1 SPECIFICATIONSConfiguration: DesktopPrint Process: Laser beam scann

COPYING FROM A PC DIRECTLYG031/G032 A-22 SM1.5.2 DOWNLOADING TO THE FLASH MEMORYMS-DOS ProcedureFirst, prepare the printer.1. Turn the printer off.2

COPYING FROM A PC DIRECTLYSM A-23 G031/G032APPENDIXWindows ProcedureFirst, prepare the printer.1. Turn the printer off.2. Turn the printer on while

COPYING FROM A PC DIRECTLYG031/G032 A-24 SM6. Click the Download button in the Stinger utility window.7. The download window is displayed.8. Click

COPYING FROM A PC DIRECTLYSM A-25 G031/G032APPENDIX9. Then click the Enter button. The download starts.---- wait for a few minutes ----During this pe

SSU TROUBLESHOOTINGG031/G032 A-26 SM1.6 SSU TROUBLESHOOTINGThis section explains problems that may occur when using the SSU (Stingerservice utility).W

SPECIFICATIONSG031/G032 1-2 SMPrinting Paper Size: G031:Maximum A3/11" x 17"Minimum A5 LEF - Standard TrayB6 SEF - By-pass TrayA5 LEF - Opti

OverallInformationSPECIFICATIONSSM 1-3 G031/G032Dimensions (Printer only):Width Depth HeightG031 450 mm (17.7") 420 mm (16.6") 270 mm (10.6&

SERVICE MANUALG031/G032/G049/G054RICOH GROUP COMPANIES®®CÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

SPECIFICATIONSG031/G032 1-4 SMUtility Software(Main frame CD-ROM):• Printer Drivers• PS PPD files• Font Manager• Aficio Manager• Operating Instructi

OverallInformationMACHINE CONFIGURATIONSM 1-5 G031/G0321.2 MACHINE CONFIGURATIONNo. Item Machine CodeG031APaper Feed Unit Type 2000 (A4/LT)Paper Feed

PAPER PATHG031/G032 1-6 SM1.3 PAPER PATHG031G032G031V503.WMFG031V504.WMFOutput TrayPaper TrayBy-pass TrayOutput TrayPaper TrayBy-pass TrayCÓPIA NÃO C

OverallInformationMECHANICAL COMPONENT LAYOUTSM 1-7 G031/G0321.4 MECHANICAL COMPONENT LAYOUTG031G0321. Exit Roller2. Hot Roller3. Pressure Roller4.

ELECTRICAL COMPONENT LAYOUTG031/G032 1-8 SM1.5 ELECTRICAL COMPONENT LAYOUTG0311. Laser Synchronization Detector2. Engine Control Board3. Exhaust Fa

OverallInformationELECTRICAL COMPONENT LAYOUTSM 1-9 G031/G032G0321. Engine Control Board2. Exhaust Fan Motor3. Power Supply Unit4. High Voltage Sup

ELECTRICAL COMPONENT DESCRIPTIONSG031/G032 1-10 SM1.6 ELECTRICAL COMPONENT DESCRIPTIONSRefer to the electrical component layout and the point-to-poin

OverallInformationELECTRICAL COMPONENT DESCRIPTIONSSM 1-11 G031/G032Index No.Symbol Description NoteG031 G032Magnetic ClutchesMC1Tray Paper Feed(G031)

PRINTING PROCESSG031/G032 1-12 SM1.7 PRINTING PROCESSG031/4 use an all-in-one type of toner cartridge that includes the drum, toner,development rolle

OverallInformationPRINTING PROCESSSM 1-13 G031/G0324. IMAGE TRANSFERPaper is fed to the area between the drum surface and the transfer roller at thepr

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BOARD STRUCTUREG031/G032 1-14 SM1.8 BOARD STRUCTURE1.8.1 OVERVIEWThe engine control firmware controls the components connected to the enginecontrol bo

OverallInformationBOARD STRUCTURESM 1-15 G031/G0321.8.2 MAJOR COMPONENTS1. Engine Control Board (ECB)This is the printer engine control board. It cont

COMPARISONG031/G032 1-16 SM1.9 COMPARISONG031 G032 V20Standard Paper TrayStandard Bypass TrayOptional Paper Tray250 sheets 100 sheets 50

DETAILED DESCRIPTIONSCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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PRINTINGSM 2-1 G031/G032DetailedDescriptions2. DETAILED SECTION DESCRIPTIONS2.1 PRINTING2.1.1 IMAGE DATA PATHThe printer control board receives the

PRINTINGG031/G032 2-2 SM2.1.2 PRINTER CONTROL BOARDThe printer control board receives the print data from the computer through theparallel cable or n

PRINTINGSM 2-3 G031/G032DetailedDescriptions2.1.3 IMAGE DATA PROCESSIINGEdge smoothing and toner saving are performed by an ASIC (ROCKY W). Theedge s

PRINTINGG031/G032 2-4 SM2.1.4 HOST INTERFACEBi-directional Parallel InterfaceA 36-pin bi-directional parallel interface connector (female) is used.Th

LASER EXPOSURESM 2-5 G031/G032DetailedDescriptions2.2 LASER EXPOSURE2.2.1 OVERVIEWThis machine uses a laser diode to produce electrostatic images on a

G031/G032/G049/G054SERVICE MANUAL000832MIUCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

LASER EXPOSUREG031/G032 2-6 SM2.2.2 OPTICAL PATH[A]: Polygonal Mirror[B]: Cylindrical Lenses[C]: LD Drive Board[D]: Drum[E]: LD Shutter[F]: F-Theta Mi

LASER EXPOSURESM 2-7 G031/G032DetailedDescriptionsThe optical path from the laser diode to the drum is shown on the previous page.The LD drive board [

LASER EXPOSUREG031/G032 2-8 SM2.2.3 AUTO POWER CONTROL (APC)To prevent the intensity of the laser beam from changing because of temperature,the machi

LASER EXPOSURESM 2-9 G031/G032DetailedDescriptions2.2.4 LD SAFETY SWITCHFront Cover Safety SwitchTo ensure that the laser beam does not inadvertently

TONER CARTRIDGEG031/G032 2-10 SM2.3 TONER CARTRIDGE2.3.1 OVERVIEWThe toner cartridge consists of the components shown above. The toner cartridgecontai

TONER CARTRIDGESM 2-11 G031/G032DetailedDescriptions2.3.2 DRIVEThe main motor [B] drives the drum [C], the development roller [A], and agitators[D] th

TONER CARTRIDGEG031/G032 2-12 SM2.3.3 DRUM CHARGEThis machine uses a drum charge roller system instead of a scorotron corona wiresystem to charge the

TONER CARTRIDGESM 2-13 G031/G032DetailedDescriptions2.3.4 DEVELOPMENTOverviewThis machine uses monocomponent toner. The G031 has two agitators [F] in

TONER CARTRIDGEG031/G032 2-14 SMToner Near-End SensorThe toner near-end sensor monitors the toner concentration by checking themagnetic field strength

TONER CARTRIDGESM 2-15 G031/G032DetailedDescriptions2.3.5 DRUM CLEANINGThe cleaning blade [A] removes any toner remaining on the drum after the image

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IMAGE TRANSFER AND PAPER SEPARATIONG031/G032 2-16 SM2.4 IMAGE TRANSFER AND PAPER SEPARATION2.4.1 OVERVIEWThe machine uses a transfer roller [A] which

IMAGE TRANSFER AND PAPER SEPARATIONSM 2-17 G031/G032DetailedDescriptions2.4.2 TRANSFER ROLLER CLEANINGIf the paper size is smaller than the printed i

PAPER FEEDG031/G032 2-18 SM2.5 PAPER FEED2.5.1 OVERVIEWG031There is a paper tray [A] and a by-pass tray [B].The paper tray holds 250 sheets. The by-p

PAPER FEEDSM 2-19 G031/G032DetailedDescriptionsG032There is a paper tray [A] and a by-pass tray [B].The paper tray holds 250 sheets. The by-pass tray

PAPER FEEDG031/G032 2-20 SM2.5.2 PAPER TRAYG031Tray ExtensionThe tray can be extended manuallyto hold paper longer than A4/Lettersize. The default se

PAPER FEEDSM 2-21 G031/G032DetailedDescriptionsPaper Feed DriveThe main motor drives the pick-up and feed mechanism. The tray paper feed clutch[A] tra

PAPER FEEDG031/G032 2-22 SMPaper Size DetectionThe paper size switch [A] includesthree sensors (microswitches). Thesensors are actuated by actuators o

PAPER FEEDSM 2-23 G031/G032DetailedDescriptionsG032Bottom Plate LiftThe tray bottom plate is connected to the cassette arm [A] by the spring [B]. When

PAPER FEEDG031/G032 2-24 SMPaper Feed DriveThe main motor drives the pick-up and feed mechanism through the paper pick-updrive gear [D].To pick up pap

PAPER FEEDSM 2-25 G031/G032DetailedDescriptions2.5.3 BY-PASS TRAYG031When paper is placed on the tray, the by-pass tray paper feeler [A] is pushed upa

It is the reader's responsibility when discussing the information contained within thisdocument to maintain a level of confidentiality that is in

PAPER FEEDG031/G032 2-26 SMG032When paper is placed on the tray, the by-pass tray paper sensor [A] activates.After image processing in the printer con

PAPER FEEDSM 2-27 G031/G032DetailedDescriptions2.5.4 PAPER REGISTRATIONG031Main motor rotation is transmitted to the registration clutch gear [A].The

PAPER FEEDG031/G032 2-28 SMG032The registration sensor [A] is just after the relay roller [B]. However, this machinehas no registration roller.A certa

IMAGE FUSINGSM 2-29 G031/G032DetailedDescriptions2.6 IMAGE FUSING2.6.1 OVERVIEWThe fusing unit consists of the following parts.1. Pressure Roller Rel

IMAGE FUSINGG031/G032 2-30 SM2.6.2 FUSINGAfter the image has been transferred, the paper enters the fusing unit. The imageis fused to the paper by app

IMAGE FUSINGSM 2-31 G031/G032DetailedDescriptions2.6.4 PRESSURE ROLLER/PAPER EXITDuring printing, the pressure roller [A] is pressed against the hot

IMAGE FUSINGG031/G032 2-32 SM2.6.6 NEW FUSING UNIT DETECTION (G031 ONLY)The fusing unit in the G031 maintenance kit has this detection mechanism (the

IMAGE FUSINGSM 2-33 G031/G032DetailedDescriptions2.6.7 FUSING TEMPERATURE CONTROLWhen the main switch turns on, the CPU turns on the fusing lamp. Whe

IMAGE FUSINGG031/G032 2-34 SMThe CPU controls the temperature as shown in the following tables to keep thefusing lamp at the appropriate temperature f

IMAGE FUSINGSM 2-35 G031/G032DetailedDescriptionsThe fusing temperature is controlled using the fusing thermistor [A].The CPU checks the output from t

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IMAGE FUSINGG031/G032 2-36 SM2.6.9 ENERGY SAVER MODEWhen the machine is not used, the energy saver feature reduces powerconsumption by switching off

COVER OPEN DETECTIONSM 2-37 G031/G032DetailedDescriptions2.7 COVER OPEN DETECTION2.7.1 FRONT COVER LOCKThere is a hook [A] at the front and rear of

COVER OPEN DETECTIONG031/G032 2-38 SM2.7.3 REMOVING THE FUSING UNITWhen the fusing unit is not in the machine [A], the stopper [B] blocks the safetys

ENGINE CONTROL BOARDSM 2-39 G031/G032DetailedDescriptions2.8 ENGINE CONTROL BOARD2.8.1 PCB LAYOUTCPUH8/3002Engine I/FCN4EPROMCN6CN8CN10CN3CN7CN9GateA

ENGINE CONTROL BOARDG031/G032 2-40 SM2.8.2 DEVICESThe engine control board controls the printer engine system.Devices Functions16-bit microprocessorCP

ENGINE CONTROL BOARDSM 2-41 G031/G032DetailedDescriptions2.8.3 STRUCTUREEPROMGAZELLE(Video & I/O)CPU(H8/3002)SRAMEEPROMMotorsClutchesFanMotorClutc

ENGINE CONTROL BOARDG031/G032 2-42 SM2.8.4 CONNECTION TO THE ECB* The G032 does not use the following:1) 1st paper size sensor2) Paper near end senso

ENGINE CONTROL BOARDSM 2-43 G031/G032DetailedDescriptionsCN DescriptionCN1Supplies +5 V to the printer control board. Also passes the video, enginecon

SIGNAL TABLEG031/G032 2-44 SM2.9 SIGNAL TABLECN Signal I/O DescriptionCN1-A1 GNDCN1-A2 GNDCN1-A3 +5VCN1-A4 N.CCN1-A5 FGATE O Sub scan data printing a

SIGNAL TABLESM 2-45 G031/G032DetailedDescriptionsCN Signal I/O DescriptionCN6-3 /FSET1 I Fusing unit 100V/200V selectionCN6-4 /FSET2 I Fusing unit 100

The Service Manual contains informationregarding service techniques, procedures,processes and spare parts of office equipmentdistributed by Ricoh Corp

SIGNAL TABLEG031/G032 2-46 SMCN Signal I/O DescriptionCN10-1 CHMMS I Main motor speed signal (H: 600, L: 1,200)CN10-2 HMLOK I Main motor lock signalCN

PRINTER CONTROL BOARDSM 2-47 G031/G032DetailedDescriptions2.10 PRINTER CONTROL BOARD2.10.1 PCB LAYOUTG031G032RAMRAMRAMRAMCPUASICCentronics I/FDIPSWOpt

PRINTER CONTROL BOARDG031/G032 2-48 SM2.10.2 DEVICESDevices DescriptionCPU 133MHz VR4310Memory map controlReset signalDRAM controlDMA controlFCI contr

INSTALLATIONCÓPIA NÃO CONTROLADACÓPIA NÃO CONTROLADA

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InstallationINSTALLATION REQUIREMENTSSM 3-1 G031/G0323. INSTALLATION3.1 INSTALLATION REQUIREMENTS3.1.1 ENVIRONMENT1. Temperature Range: 10°C to 32°C

PRINTER INSTALLATION 12 March 1999G031/G032 3-2 SM3.2 PRINTER INSTALLATIONSee the “Quick Installation Guide” sheet that comes with the printer.3.3 P

InstallationCHECKING THE CONNECTIONSSM 3-3 G031/G0323.8 CHECKING THE CONNECTIONS3.8.1 CONNECTION BETWEEN MAIN PRINTER CONTROLBOARD (AND RELATED OPTI

CHECKING THE CONNECTIONS 12 March 1999G031/G032 3-4 SMAn example of the configuration page follows.ReferenceFirmware Version 2.23.22Engine Version 1.1

InstallationCHECKING THE CONNECTIONSSM 3-5 G031/G032The maintenance counter [C] shows the main motor work time counter (the unit is5000 seconds).Check